Privacy Policy

Kurchu ("Kurchu", "we", "our", or "us") respects your privacy and is committed to protecting personal information, business information, and customer data entrusted to us.

This Privacy Policy explains how information is collected, used, stored, disclosed, and protected when you use the Kurchu website, Kurchu mobile applications, Kurchu business software, customer support services, and related products and services.

By accessing or using Kurchu, you agree to the practices described in this Privacy Policy. This page should be read together with our Terms of Service. You can learn more about who we are on our About page.

Information You Provide Directly

We may collect information that you voluntarily provide, including your name, email address, business name, company details, contact information, support requests, project requirements, and communication preferences.

Account Information

When you create an account, we may collect login credentials, profile information, business profile details, and user preferences.

Customer Relationship Data

If you use Kurchu CRM features, information stored by you may include customer records, lead information, contact details, project information, notes, and communication history. This information remains under your control and is processed to provide the services you requested.

Technical Information

We may automatically collect device type, browser type, operating system, IP address, usage statistics, diagnostic information, and error reports.

We use information to provide our services, operate our platform, improve software functionality, deliver customer support, process requests, maintain security, detect abuse or fraud, analyze performance, improve user experience, and comply with legal obligations.

Some Kurchu services use artificial intelligence technologies to assist with customer support, lead management, workflow automation, business insights, and content generation.

Information submitted to AI-powered features is processed for the purpose of generating the results you requested, under the same security and retention principles described elsewhere in this policy. We do not use customer business data to train public AI models without explicit permission.

Kurchu may use cookies and similar technologies to remember preferences, measure website traffic, understand how visitors use our site, and improve performance and security. If optional analytics tools such as Google Analytics are enabled, they will be disclosed and controlled according to applicable law.

Where required, Kurchu will provide a cookie preference option so visitors can manage non-essential cookies in addition to browser-level controls. If no optional analytics or advertising cookies are active, a cookie banner may not be shown.

Kurchu may use trusted third-party service providers for hosting infrastructure, cloud storage, analytics, email delivery, payment processing, and customer communication. These providers may process information only as necessary to provide their services to us.

Kurchu takes reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, disclosure, alteration, and destruction. While no system can guarantee absolute security, we continuously work to protect customer data using industry-standard practices.

Information is retained only as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. Users may request deletion of certain information, subject to legal and operational requirements.

Kurchu is headquartered in Pakistan and serves businesses in Pakistan, the United States, Canada, the United Kingdom, Ireland, Italy, Australia, New Zealand, the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, and other international markets. Your information may be processed in a country other than the one where you are located, including Pakistan and the locations of our hosting and service providers.

Where applicable law requires it, Kurchu processes personal information on one or more of the following bases: your consent, the necessity of processing to provide services you requested, our legitimate business interests in operating and improving our platform, and compliance with legal obligations.

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your information, object to processing, or request data portability. Requests may be submitted to [email protected].

If you are located in the UK, European Economic Area, California, or a similar jurisdiction, additional rights may apply. Kurchu does not sell personal information.

Some Kurchu features, including AI-assisted lead qualification and business insights, involve automated processing of information you or your customers provide. These features are designed to support your decisions, not replace them, and do not produce automated decisions with legal or similarly significant effects without human involvement.

Kurchu services are intended for business users and are not directed toward children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at [email protected].

We may update this Privacy Policy periodically. Updates will be published on this page along with the revised effective date. Continued use of Kurchu after changes become effective constitutes acceptance of the updated policy.

Kurchu, Plot 111, Block A1, PIA Employees Housing Society, Johar Town, Lahore, Punjab, Pakistan.

Privacy questions: [email protected]. General inquiries: [email protected]. You can also use the Contact page or visit Support.